Warranty Information

Comprehensive Warranty Coverage Details

The LuxeFlush Pro Intelligent Heated Toilet is backed by our industry-leading comprehensive warranty program, designed to provide you with complete confidence in your purchase. All electronic components, including the heated seat system, control panel, sensors, UV sterilization unit, and power supply, are covered for a full two years from the date of original purchase. This coverage includes both parts and labor for any manufacturing defects or component failures that occur during normal residential use. Our warranty covers repair or replacement at our discretion, ensuring your toilet returns to perfect working condition.

The ceramic toilet bowl and tank components carry an extended five-year limited warranty against defects in materials and workmanship, including cracks, crazing, or structural failures that occur under normal use. This ceramic warranty is one of the most comprehensive in the industry, reflecting our confidence in the premium manufacturing processes and quality control standards we employ. Additionally, all mechanical components such as the flush valve, fill valve, and water supply connections are covered for three years, providing you with long-term protection against the most common points of failure in toilet systems.

Our warranty coverage includes free technical support throughout the warranty period and beyond. Our trained specialists are available 24/7 via phone, email, or live chat to help diagnose issues, provide troubleshooting guidance, and arrange service when necessary. When warranty service is required, we'll either ship replacement parts directly to you with detailed installation instructions, or arrange for an authorized service technician to perform repairs in your home. All shipping costs for warranty parts are covered by LuxeFlush, and if an in-home service visit is needed, there's no trip charge or diagnostic fee during the warranty period.

Extended warranty options are available at the time of purchase or within the first 90 days of ownership, providing coverage beyond the standard warranty period. Our Premium Protection Plan extends all coverage for an additional three years, giving you a total of five years of comprehensive electronic component coverage and eight years of ceramic warranty protection. This extended plan also includes priority service scheduling, annual preventive maintenance checks, and coverage for accidental damage such as drops, impacts, or damage from improper cleaning products—exclusions that apply to the standard warranty but are covered under our extended protection program.

Warranty Registration Process

Registering your LuxeFlush Pro warranty is quick, easy, and essential for activating your full coverage benefits. While your warranty begins on the date of purchase regardless of registration, completing the registration process within 30 days ensures you receive all warranty benefits and protects your coverage rights. Registration can be completed online at our warranty portal, by mail using the registration card included with your product, or by calling our customer service line toll-free at 1-800-LUXE-PRO and speaking with a representative who can complete the registration on your behalf.

To register online, visit luxeflushpro.com/warranty and click on "Register Product." You'll need your product serial number, which is located on a sticker inside the tank and also printed on your installation manual and original packaging. Have your proof of purchase ready—this can be a sales receipt, invoice, or order confirmation email showing the date and place of purchase. The online registration form takes approximately 3-5 minutes to complete and requires basic information including your name, address, contact information, purchase date, retailer information, and installation date. You'll receive an immediate confirmation email with your warranty certificate and reference number.

Mail-in registration is equally simple if you prefer traditional methods. Complete the warranty registration card included in your product packaging, attach a copy of your sales receipt or proof of purchase, and mail both items to: LuxeFlush Pro Warranty Department, P.O. Box 5847, Industrial City, ST 12345. Please use certified mail or delivery tracking if you want confirmation of receipt, though this is not required. Mail-in registrations are typically processed within 7-10 business days, and you'll receive your warranty certificate and welcome packet via postal mail within 2-3 weeks of processing.

Whether you register online, by mail, or by phone, maintaining proof of purchase is crucial for warranty claims. Store your original sales receipt in a safe place along with your warranty certificate and all product documentation. Digital copies or photos of receipts are acceptable and recommended as backups. If you purchased your LuxeFlush Pro from an authorized online retailer, your order confirmation email serves as proof of purchase. Keep in mind that warranty coverage is non-transferable—it applies only to the original purchaser at the original installation address. If you move or sell your home, the warranty does not transfer to the new homeowner, though service and support will still be available to them on a fee basis.

Filing Warranty Claims and Service Requests

In the unlikely event that your LuxeFlush Pro requires warranty service, our streamlined claims process ensures quick resolution with minimal inconvenience. Begin by contacting our technical support team to diagnose the issue—in many cases, problems can be resolved over the phone with simple troubleshooting steps, saving you time and avoiding unnecessary service visits. Our support specialists are trained to quickly identify issues and determine whether warranty service is needed. Contact support by calling 1-800-LUXE-PRO, emailing support@luxeflushpro.com, or using the live chat feature on our website available 24 hours a day, 7 days a week.

When you contact support, have your product serial number, warranty registration number, and proof of purchase information ready. Describe the issue in detail, including when it first occurred, any error codes displayed, and any troubleshooting steps you've already attempted. The support specialist will verify your warranty coverage status, work through diagnostic steps with you, and if a hardware fault is confirmed, will immediately initiate a warranty claim on your behalf. You'll receive a claim reference number via email within minutes, along with detailed information about the next steps in the service process.

Depending on the nature of the issue, service will be provided in one of several ways. For electronic component failures, replacement parts will typically be shipped to you via expedited delivery at no charge, along with detailed installation instructions and access to our video installation library. Most replacement procedures are simple enough for homeowners to complete with basic tools, though professional installation is always an option at your expense if preferred. For more complex issues requiring professional diagnosis or repair, we'll arrange for an authorized service technician to visit your home at a mutually convenient time. These in-home service visits are scheduled within 48-72 hours in most areas, with priority scheduling available for urgent issues.

In rare cases where repair is not practical or possible, such as a cracked ceramic bowl or catastrophic electronic failure, we'll arrange for full product replacement. Replacement units are typically shipped within 3-5 business days and include return shipping labels for the defective unit. Installation of the replacement unit follows the same process as original installation—you can self-install using our guides or hire a plumber at your expense, unless the failure was due to a manufacturing defect in which case we may cover professional installation costs at our discretion. All warranty service decisions are final and made at the sole discretion of LuxeFlush Pro based on the terms and conditions outlined in the warranty agreement and evaluation of the specific issue.

Warranty Terms, Conditions, and Exclusions

This warranty applies only to LuxeFlush Pro Intelligent Heated Toilets purchased from authorized retailers and installed in residential applications within the United States and Canada. Commercial installations, including those in office buildings, retail spaces, restaurants, hotels, or other non-residential properties, are covered under a separate commercial warranty with different terms and must be specifically registered as commercial installations at the time of purchase. International purchases may be covered under region-specific warranties—contact your local authorized distributor for warranty terms applicable in your country.

The warranty coverage is void and all coverage rights are forfeit if the product is installed incorrectly, modified, or altered in any way from its original manufactured configuration. Use of unauthorized parts, accessories, or cleaning products may void warranty coverage at our discretion. The warranty does not cover damage resulting from accidents, misuse, abuse, or use contrary to the instructions provided in the user manual. Normal wear and tear, cosmetic damage such as scratches or discoloration not affecting function, and issues resulting from hard water or mineral deposits are not covered. Damage from freezing, chemical exposure, or natural disasters including fire, flood, or lightning are also excluded from coverage.

This warranty does not cover costs associated with installation, removal, or reinstallation of the product, nor does it cover expenses such as plumber fees, travel costs, or any consequential damages such as water damage to floors, walls, or other property. The warranty provides for repair or replacement of the defective product only and does not include compensation for inconvenience, loss of use, or any other damages. The warranty is explicitly in lieu of all other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by law.

Some states and provinces do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state or province to province. For complete warranty terms and conditions, refer to the warranty agreement included with your product documentation or available on our website. LuxeFlush Pro reserves the right to modify warranty terms for products manufactured after the date of any changes, but such modifications will not affect products already purchased. Questions about warranty coverage, terms, or service should be directed to our customer service department.